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Dear Valued Partner,

We are writing to provide you with an official update affecting Citrix business following the military conflict in Ukraine and sanctions placed on Russia and Belarus.

Since the conflict began, we have been primarily focused on ensuring the safety of our affected employees. However, we understand that you may have questions and concerns about the impact on Citrix business and how we are complying with international sanctions and government regulations.

We have suspended all sales and support to Russia and Belarus-based customers, including all their overseas subsidiaries and majority-owned affiliates (“Affected Customers”). Accordingly, until further notice, you are no longer authorized to sell Citrix products or services to Affected Customers.*

We are deeply grateful for your cooperation and your continued efforts as a valued Citrix partner during this period, and will continue to closely monitor this situation as new sanctions and export controls are introduced.

Please direct any inquiries from sanctioned organizations, or if you are unsure about a particular customer or case or have questions about the steps Citrix is taking, to Esta dirección electrónica esta protegida contra spam bots. Necesita activar JavaScript para visualizarla .

We will continue to stay abreast of the situation in Russia and Ukraine, update you on our business practices to remain in compliance with international sanctions, and above all, keep those impacted in our thoughts and hope for immediate, sustained peace in the region.

Thank you,

Citrix Systems, Inc.

* This does not affect the Russian operations of U.S. or European companies, which is permitted under License Exception ENC issued by the Bureau of Industry and Security. Under License Exception ENC, Citrix products can only be used for civil end-users that are wholly owned foreign subsidiaries or joint ventures with companies headquartered in Country Group A:5 and A:6 in supplement no. 1 to part 740 of the EAR countries.